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FAQs

Unfortunately, Puma gift cards are not universally compatible across all our Puma websites, as these can sometimes be restricted to specific websites due to system differences. For instance, a gift card from one of our separate entities might not be redeemable on our primary website. We appreciate your understanding regarding these limitations.

If you forgot to apply a discount code at the time of your checkout, or have received a new offer right after placing your order, you can still have it applied to your order. Shortly after placing your order, reach out to our customer service team with your order details and the discount code. Our refunds team will assist in applying the discount code retroactively. You can expect to receive confirmation via email of the partial refund for the discount within a couple of business days.

For further assistance or inquiries about existing discounts, always ensure to provide the specific discount code when contacting our support team to expedite the process.

Products

cobragolf.com has current COBRA Golf clubs and accessories. If you cannot find the golf club you are looking for, call us at 800-917-3300, and we will do our best to build one for you!

For PUMA Golf apparel and footwear for Men, Women and Juniors, visit pumagolf.com.

Club components such as grips, adjustable shafts, hosel adapters, torque wrenches and headcovers are available on this website, click here.

We apologize if we are not offering specifically what you are looking for. When launching product lines, we pay strong attention to what models have been popular and effective and try to plan ahead accordingly. Likewise, when launching new products, we take into consideration all potential aspects of that specific offering and weigh whether or not the public demand will be there. For example, our left handed product line, like our senior and ladies’ lines, makes up an integral part of our business, albeit on a more limited basis.

Here is a general guideline:

  • Pro irons are suggested for Tour players 5 handicap or less
  • Forged irons are suggested for players with a handicap 0-10
  • Our cast irons are suggested for players with a handicap 10- 20
  • Our game improvement irons are suggested for players with a handicap of 20 and above

If you would like a more personalized recommendation please call our experts at (800) 917-3300 - option 2.

Returns

Easily request your return online! Already have an account? Please Click Here to log into your account. Otherwise, click the button below to start your return.

For orders starting with  PUS- click here

For orders starting with  CUS- click here

*Please note, returns must be requested within 30 days of receipt, and all products must be returned in new and unused condition. Used product will not be accepted and will be returned to sender. Golf clubs must be un-hit, custom built limited edition golf clubs cannot be returned. Apparel and accessories must be unworn with tags still on, and footwear will need to be returned in its original box. You can start your return using the Start Your Return button above. Or you can contact us by email or calling 800-917-3300 option 4. Please provide your cobragolf.com order #, the item(s) you would like to return and the reason for return. COBRA PUMA Golf will then email you a prepaid FedEx return label. Please print this label and write your order number clearly on the outside of the package. Please contact the returns department prior to shipping your return if any changes need to be made to the items being returned. Once a return request has been submitted, all returns must be received by COBRA PUMA Golf within 60 days of the original purchase to receive a refund.

Please allow a minimum of 15 days for COBRA PUMA Golf to receive and process your return. Upon receipt and passed inspection of product, a refund will be issued back to the payment method used for the original purchase (credit card or PayPal). You can expect a refund within 30 days of receipt. We will notify you via email once your refund has been processed. Please note, we do not refund shipping costs. If items are missing from your return, your original form of payment will be re-charged for any missing items. Shipment of product to a location other than that on the COBRA PUMA Golf provided return label may result in denial of all customer claims pertaining to that return. Returns received without a valid RMA # and COBRA PUMA Golf provided label(s) are subject to refusal and return to the customer. COBRA PUMA Golf retains the right to refuse to issue credit for customer refusal and unauthorized returns.

For returns involving both a gift card/store credit and a credit card, refunds are processed as follows: The amount initially paid with a gift card or store credit will be refunded first. This amount will be credited back to the original gift card or store credit balance. Any remaining refund amount after the gift card/store credit has been processed will be credited to the original credit card used for the purchase.

No need to return your item. If the price was lowered within 7 days of your purchase on cobragolf.com or pumagolf.com, we will honor the new price and refund you the difference. To get your refund, contact us by email. Please provide your order date, order number, name, and item number.

All products must be returned in the same condition as it was received except for the removal of all price stickers, price tags and customer markings (without damage to the product or packaging/cartons(s)) or customer will be subject to additional fees. Customer is responsible for all shipping and handling charges incurred in returning the product. Customer must notify COBRA PUMA Golf Returns Department of its intent to return product. Return requests must be accompanied by an order number/invoice number/PO number and be requested within thirty (30) days of receiving the product. If request is approved, COBRA PUMA Golf will issue customer a return authorization number (RMA#) and label(s) which must be attached to the carton(s) containing the returned product. All hardgoods, footwear, apparel, and accessory items must be returned separately to the address on COBRA PUMA Golf's provided return label. Upon receipt and inspection of product on authorized returns, a credit will be issued in the amount equal to the invoice price of the product received in accordance with these terms, less any applicable re-stocking charges and discounts. If no invoice number is provided, COBRA PUMA Golf will issue customer a credit based on the current product pricing. Shipment of product to a location other than that on COBRA PUMA Golf provided return label may result in denial of all customer claims pertaining to that return. Returns received without a valid Return Merchandise Authorization # and COBRA PUMA Golf provided label are subject to COBRA PUMA Golf's refusal and return to customer. COBRA PUMA Golf retains the right to refuse to issue credit for customer refusal and unauthorized returns from customer. Unauthorized items are also subject to a restocking fee. Requests for return of defective product will not be honored for product invoiced more than twelve (12) months prior to request.

Please note that we do not perform exchanges at this time. All returns will be processed as a refund and a replacement order will need to be placed separately. For assistance in placing a new order for a different size or color please contact Customer Service at 800-917-3300.

Warranty

To better serve our customers, all Cobra Club warranty claims will now be submitted through our website. Please visit HERE to begin your warranty submission.

COBRA PUMA Golf reserves the right to inspect all warranty claims to determine the extent of warranty application. This warranty does not cover normal wear and tear as well as defects caused by any third-party alterations. COBRA PUMA Golf does not sell or return component parts. All products returned for warranty claims become the property of COBRA PUMA Golf. Unauthorized returns will not be accepted. This warranty provides specific legal rights. Other rights may exist, which may vary from state to state. COBRA PUMA Golf may amend this warranty policy at any time.

COBRA PUMA Golf reserves the right to inspect all warranty claims to determine the extent of warranty application. Warranty does not cover normal wear and tear and any third party alterations void any warranty claims. COBRA PUMA Golf does not sell or return component parts. All products returned for warranty claims become the property of COBRA PUMA Golf. Unauthorized returns will not be accepted. This warranty provides specific legal rights. Other rights may exist, which may vary from state to state. COBRA PUMA Golf may amend this warranty policy at any time.

COBRA PUMA GOLF will not be liable for any failure or delay in performance due in whole or in part to any cause beyond COBRA PUMA Golf’s reasonable control including, but not limited to, strikes, riots, wars, fire, acts of God, or acts of compliance with any law or government regulation. In no event shall COBRA PUMA Golf be liable to Buyer for (i) any special, indirect, incidental, or consequential damages, or (ii) any damages resulting from loss of use or profit.

To obtain warranty benefits, the defective product and a statement of the claimed defect must be provided to the authorized COBRA PUMA Golf Shop from whom the goods were originally purchased. To obtain repair benefits (golf clubs only), the product and a statement of work should be taken to a COBRA PUMA Golf authorized location and a Repair will be set up (Pricing subject to dealer).

There is a 1 year warranty on all apparel, footwear, and accessories. A purchase receipt is required. If you purchased from a retail store, please visit the location where the product was purchased, and they will contact us on your behalf. For orders placed on cobragolf.com please email us at [email protected]. Be prepared provide your order number and image of the defect.

Footwear can have 1 or 2 year waterproof warranty depending on the style and nature of the defect.

Online

You can place your order online at cobragolf.com or pumagolf.com anytime.

You can track your orders by logging into your account and checking the individual order status. Your order number is located in the order confirmation email received from COBRA PUMA Golf after placing your order.

Once your online order has been submitted, our order fulfillment process begins, and no changes can be made to your order. To cancel an order, you will need to process a return and request a refund.

Once your online order has been submitted, our order fulfillment process begins, and no changes can be made to your order. You may return your items for exchange or refund, subject to our Warranty Policy. If you receive a damaged or defective item from us, we will replace the product at no additional cost to you.

As a wholesaler we are unable to look directly at orders unless instructed to by our valued retail partners who can contact us, provide their account number, and get an up-to-the-moment update on a given order. We can say that it is our foremost interest to ship all orders ASAP and provide the most detailed information possible, so have your chosen retail partner contact us and we will provide that information.

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Klarna
  • Apple Pay
  • Shop Pay

We charge sales and use tax according to Federal, State and Local government guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction. Note that the taxes presented at the time of order submission are only an estimate and may not take into account applicable exemptions and tax holidays. Final calculation of applicable taxes will be performed when the order ships and your credit card is charged.

You can recover your password, click here. Just enter your email address and your password will be sent to you.

Shipping

  • FREE FedEx Ground (1-5 business days transit time) on purchases more than $60
  • FedEx Ground - $8.00 on purchases less than $60
  • FedEx 3 Day - $20.00

Note: Orders with multiple merchandise types may arrive at slightly different times.

Orders are shipped every business day (Monday to Friday excluding holidays). All in-stock non-custom orders ship within 3-5 business days following credit card authorization and verification. Please allow 4-7 business days for all in-stock custom club and club component (grips, hosel adapters, headcovers, torque wrenches, weights, and shaft only) orders to process, regardless of ship type. Please note that shipping times start from when the order is shipped, not from when the order is placed.

Cobragolf.com does not ship internationally at this time. You can get a US shipping address with a freight forwarding company. We can ship to them for free and then they can ship it to you for a charge.

We use FedEx and do not ship Cobragolf.com or Pumagolf.com orders to PO Boxes or APO addresses at this time.

PUMA Golf is not responsible for damage or loss of goods that occurs after delivery to the shipping address provided at checkout. This includes deliveries to Freight Forwarders on orders in the US and CA.

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